Showroom order
Price confirmed in store
- Product and size agreed with a team member
- Payment method recorded at checkout
- Collection or delivery date confirmed
- Receipt supplied for your records
Customer terms
Terms and Conditions
These terms explain how purchases made through Bethany's Linens, its website and showroom work. Read them before placing an order.
Clear terms make ordering easier.
Ask about an order
Buying from Bethany's Linens
An order becomes binding when we confirm the products, price and delivery details with you. Product descriptions and measurements are checked before confirmation, since bedding sizes and mattress specifications matter.
Website order
Price shown at checkout
- Check size, colour and quantity carefully
- Order details sent to your email
- Payment is taken through the stated method
- Confirmation follows stock checks
Special enquiry
Quote agreed before purchase
- Useful for unusual sizes or quantities
- Written details prevent order mistakes
- Lead times are confirmed in advance
- Changes need our written approval
Your rights and responsibilities
UK consumer law applies to your purchase. Products must match their description, be of satisfactory quality and be fit for their stated purpose.
Accurate products
Check the stated dimensions and care instructions before ordering.
Proof of purchase
Keep your receipt or order confirmation when contacting us.
Cancellation
Contact us promptly if you need to cancel an eligible distance order.
Fault reporting
Tell us about damage or a fault with clear details and photographs where useful.
Customer details
Give a reachable phone number and correct delivery address.
Suitable use
Use mattresses on a suitable base and follow the care guidance supplied.
How an order moves
We confirm the practical details before anything leaves our care. Delivery dates can depend on stock, product size and access to your property.
Good information prevents delays.
01
Confirm
We check your item, address and payment details.
02
Prepare
Your bedding or mattress is prepared for the agreed date.
03
Arrange
We contact you if access or timing needs attention.
04
Receive
Check the goods promptly and report any issue to us.
You are responsible for giving accurate access information, including stairs, narrow doorways and parking restrictions. If a delivery cannot be completed because access details were missing or incorrect, a further appointment may need to be arranged.
Common questions
What happens if my item is damaged?
Contact Bethany's Linens as soon as you notice the damage. Include your order reference, a description and photographs where possible. We will assess the report and explain the next step under your legal rights.
Can I change an order?
Ask us before dispatch. We will confirm whether the requested change is possible, along with any revised price or delivery timing. Made-to-order or specially prepared products may have different cancellation limits.
Who pays for a return?
The answer depends on the reason for return and the product type. We will explain the relevant process before arranging collection or asking you to return an item.
How should I contact you?
Use the contact page or write to [email protected]. Include your name, order reference and the best way to reach you.
"The terms were easy to follow, and the team explained the delivery details before we paid."
Shukria Layng
"We needed a specific mattress size for a guest room. Bethany's Linens confirmed the measurements, timing and collection arrangements in writing. That made the order straightforward."
Kirpal Waring, homeowner
Need a term explained?
Send the order details and we will reply with a plain answer. Use this form for a question about payment, delivery, cancellation or product care.