What we collect
Useful details only
- Name and contact details
- Delivery and billing information
- Order and enquiry history
- Website interaction details
Privacy at Bethany's Linens
Privacy Policy
We explain what information we collect when you browse, ask for help, or place an order for bedding and mattresses. This policy sets out how Bethany's Linens uses that information and the choices available to you.
Contact our team
What this policy covers
This policy applies to information collected through our website, showroom enquiries, telephone conversations and orders made with Bethany's Linens. Keep it handy.
Why we use it
To complete your request
- Process and deliver orders
- Answer product questions
- Maintain accurate records
- Meet our legal duties
Your choices
You stay in control
- Ask what we hold about you
- Request corrections
- Object to certain uses
- Raise a concern with us
Your information, clearly explained
We keep our requests focused on the service you ask for. We do not ask for personal details that have no clear purpose.
Contact details
Your name, email address and telephone number help us respond to enquiries and arrange service updates.
Order details
We record products, sizes, payment status and delivery information so your order reaches the right address.
Messages you send
We use enquiry details to answer your question and keep the conversation accurate.
Website activity
Technical details may help us keep pages secure, understand visits and fix faults.
Marketing choices
We only send marketing where there is a suitable lawful basis, and you can change your preference.
Careful access
Information is shared with people and suppliers who need it to provide the service you requested.
From enquiry to aftercare
When you contact Bethany's Linens, we use your details for the next practical step. An order needs delivery information. A product question needs a way to reply. Once the purpose ends, we review whether the record still needs to be kept.
We take care with every handover.
Collect
You provide details through a form, call, visit or order.
Use
We use them to answer, supply and support your request.
Protect
Access is limited to the people and providers who need it.
Review
We keep records for a suitable period, then remove or anonymise them.
Questions customers ask
Short answers first. Contact us when your situation needs a closer look.
How can I ask to see my information?
Send your request to [email protected] with enough detail for us to identify the relevant order or enquiry. We may ask for confirmation before responding.
Can I ask you to correct my details?
Yes. Tell us which information is wrong and what it should say. We will review the request and update our records where appropriate.
How do I stop marketing messages?
Use the preference option in the message or contact Bethany's Linens directly. Service messages about an existing order may still be needed.
Who should I contact about privacy?
Start with Bethany's Linens at [email protected]. Our address is Ricket Lane, Newark and Sherwood, Nottinghamshire, NG21 0NB.
"I asked how my delivery details were used and received a clear answer without being passed from one person to another."
Shukria Layng, Newark customer
"The privacy information was easy to follow. I could see what was needed for my order and how to contact the shop when I had a further question."
Kirpal Waring, home furnishings customer
Have a privacy question?
Send the essentials and our team will review your message. Please do not include payment details or other sensitive information in this form.